Leading the way in hay feeding science.
Pictured above:
three different pure alfalfa grades= three different prices
How is your product different?
Unlike traditional hay sellers, we have a tracking program on our hay that will, in the event of damage or loss, allow us to contact you the buyer and alert you to any problemsThis allows us to "recall" our hay after if has been sold should the need arise. Likewise, you may call in with that lot number and if possible, buy the same has that you were sold before avoiding digestive upsets in the feeding program as the hay types are clearly labeled. So, no more feeding "accidents" by the hired help.If any problems arise with your hay, you may call us and upon confirming the lot number, we will be able to replace hays by avoiding the damaged lot numbers. Finally,new to the Southeast, we sell our hay shrink wrapped and on pallets which slows leaf shatter and loss from the bales and allows for a much higher volume of hay to be stored neatly and safely in a smaller area.
What is your delivery fee and your minimum order??
We actually have neither as the rate will be the same for a 20 foot gooseneck or a 53 foot semi truck. Fuel and driver time is similar regardless of load size.We have mechanical unloading that allows a full semi truck to be unloaded in less than one hour so the end customer is spared hours of backbreaking truck hand unloading. Our delivery fees include unloading from the trucks to the ground with our machines so there is no hand labor involved. The same delivery fee buys one bale delivered or as much as a truck can legally haul. Smaller delivered loads naturally will cost more per bale than full semi loads.
I'm ready to get a load of hay...what now??
Just call or email us ... We can sometimes have a load of hay on the road within 48 hours depending on weather and crop availability and the trucking company. Four business days is our normal turnaround The key will be when you place your order and the line in front of you. Please be aware that we require payment on arrival for all customers.Also if you have questions about grade or RFV or hay types please call for clarifcation.While the Internet is a good resource,we have found some remarkable myths being repeated.
We need less than a full semi, can we pick it up ourselves??
Of course ! We started selling commercial quality hay over a decade ago and we have never forgotten the 100 bale a year regular customers. Please ring 423 346 7909 or email cdhoward@highland.net for an appointment time and we will be happy to show you the stockpiles and help you pick a hay that fits your budget and needs. As an added bonus, our mountain views make for nice eye candy once you arrive as well !! Loading hours can be arranged from 8 am to 5 pm Monday- Friday and Saturday 8am til 3 eastern, but you MUST HAVE AN APPOINTMENT !!!
Do you reserve hay ??
no, nor do we stockpile sold orders
How do arrange payment
Unless otherwise arranged, we take cash,good checks,wire transfers,and Visa/Mastercard/Discover cards.All transactions come with invoices or sales receipts as we do nothing "under the table"
Refunds and replacements
A hallmark of our farm has always been both good hay and the ability to replace defective hay purchased from us. All hay, unless noted at time of sale, is sold as "guarenteed". This means in simplest terms if the hay is defective (mold, dead critters, wrong type) we will replace the hay or credit the next purchase for the damaged hay dollar amount, So, $400 of grass hay can be replaced with $400 of another hay, but only if the hay is returned and the damage has been reported to us immediately.Exchanges are based solely on dollar amount not tonnage. All our hay is sold on the RFV Grading Program and it's feed value is clearly marked on the labels.
But,we are not responsible for poor storage at your farm. If your barn leaks on the hay or molds from the bottom from ground storage, we will not be responsible. If your storage trailer has a leak, we are not responsible. If you have covered your hay with a tarp and it has molded we are not responsible. The easiest way to determine this, is that hay that molds from the inside out is the fault of the grower and hay that molds from the outside in are an end user fault.
What about commercial trucking??
We are a real working farm and therefore maintain farm tags on our own semis. Our trucks will be more than happy to deliver your load to you wherever you are; however some of our customers are a good distance from us and it is cheaper to have a common carrier deliver their load. This is not a problem - we have freight brokers that assist us in finding good trucks to deliver your load in the safest, cheapest, and quickest means possible.
423 - 346 - 7909
8am - 5pm eastern M-F
closed lunch daily 12-1
8am - 3pm on Saturday
Sunday - Closed
updated june 26 09